Frequently Asked Questions
Everything you need to know about your BRUT experience, from shipping to style advice.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return or exchange, please visit our online returns portal with your order number and email address.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As BRUT collections often feature tailored or oversized fits, we recommend checking these measurements against your favorite garments at home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and responsibility are at the core of BRUT. We prioritize organic cotton, recycled polyester, and ethically sourced fabrics. Detailed composition information is available on every individual product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.